Questions
Contents claims, in plain words.
What insurers ask for after a loss, what the terms mean, and where DamagePort fits. General information — your policy wording and your state's rules decide what applies to you.
Documenting a claim
What the insurer needs to see.
What is a contents claim?
A contents claim, often called a personal property claim, is the part of a homeowners or renters insurance claim that covers belongings rather than the building. After a covered loss such as a fire, the insurer usually asks for an itemized list of what was damaged or lost, with enough detail to value each item.
What should a home inventory for an insurance claim include?
For each item: the room it was in, a clear description, brand, model and serial number where known, how many, its age or purchase date, its condition before the loss, what was paid, what it costs to replace today, and any evidence — photos, receipts, order history or bank statements. A room-by-room order makes the list easier to check.
Do I need a receipt for every item?
Usually not. Insurers generally accept other reasonable evidence of ownership and value: photos and videos of the home, online order history, credit card or bank statements, manuals, boxes and the item's remains. Requirements vary by insurer and policy.
What is loss of use or additional living expense (ALE)?
Loss of use coverage pays the increase in living costs while a home cannot be lived in — for example a hotel, meals out because there is no working kitchen, or extra mileage. It normally covers the additional cost above normal spending, so keeping dated receipts and the reason each cost was needed matters.
What does a public adjuster do?
A public adjuster is a licensed professional hired by the policyholder — not by the insurance company — to prepare, document and negotiate an insurance claim, usually for a percentage of the settlement. Licensing rules and fee limits vary by state.
RCV, ACV & depreciation
How a line gets its value.
What is the difference between RCV and ACV?
Replacement cost value (RCV) is what it costs today to replace an item with a new one of like kind and quality. Actual cash value (ACV) is the replacement cost minus depreciation for age and wear. Many replacement-cost policies pay ACV first and the difference after the item is replaced. Your policy wording decides which applies.
What is recoverable depreciation?
On many replacement-cost policies, the insurer holds back the depreciation (RCV minus ACV) until you replace the item and show what you paid. That held-back amount is recoverable depreciation. Tracking what was held back and which receipts release it is how policyholders make sure the second payment is not forgotten.
What does “like kind and quality” mean?
It means a replacement of the same type and a comparable grade of materials, features and workmanship — not a cheaper substitute and not an upgrade. Pricing a contents claim usually means finding current listings that genuinely match the lost item.
About DamagePort
Where the software fits in.
What is DamagePort?
DamagePort documents a property claim the way a public adjuster does. It is web software with a room-by-room contents inventory with photos, purchase-history imports, pricing with like-kind comparables, depreciation and ACV estimates, loss-of-use and funds tracking, documents, the dwelling estimate, and the report or worksheet the carrier asks for. See the product.
Who is DamagePort for?
Public adjusters running claims, policyholders documenting their own loss, restoration companies and builders working the claim, and carrier adjusters who review the file. The claim owner invites everyone else, and each person sees what their part needs. Who it's for.
Does DamagePort work with Xactimate?
It reads the PDF report of an Xactimate dwelling estimate for line-by-line review, and exports the claimed contents lines as a CSV that XactContents can import. It cannot create an Xactimate .ESX file. DamagePort is not affiliated with Xactware.
Does DamagePort work with any insurance company?
Yes. It is not tied to a carrier: you can upload a carrier's own blank personal property worksheet and DamagePort fills it from the claim, or hand over the printed contents report or the CSV.
Is there a mobile app?
DamagePort runs in the web browser on phones, tablets and computers, with nothing to install. The capture screen is built for a phone in one hand, with a live camera in the page.
How does AI pricing work in DamagePort?
With an AI key you bring (Claude, ChatGPT, Gemini, Grok or any OpenAI-compatible service), the AI looks for like-kind, like-quality comparables for a line, and your pricing posture — from conservative to max defensible — chooses which comparable is used. Nothing is saved until a person accepts it, and each priced line keeps a record of how the price was reached.
How much does DamagePort cost?
DamagePort is free for homeowners on their own claims. Professionals pay by the claim - one claim at a time, or a subscription that covers several claims open at once - and never per person: the staff, policyholders, restorers and carrier reviewers they invite are never billed. Prices are announced soon. Pricing.
Is DamagePort an insurance company or an adjuster?
No. DamagePort is software. It does not sell insurance, adjust claims or give legal advice; your policy and the law in your state decide what is covered.
Live demo
Step into a real claim.
Not a polished sample: the founder’s own garage fire, as it stands, mess and all — only names and private details changed. Pick who you want to be: the homeowner, the public adjuster, the carrier’s adjuster, the contractor. No email, no sign-up.